Reference

Our Legal Framework Built for Your Account

Every account you open on link cici4d operates within clear legal boundaries designed to protect your deposits, withdrawals and personal information.

Data encryption on all depositsPayment verification for every withdrawalDirect support channels for account inquiries
link cici4d Our Legal Framework Built for Your Account
REACH OUR TEAM

Contact Us About Legal or Account Matters

Email Support Send detailed account or legal questions to our compliance team at [email protected].
Live Chat Chat directly with our account specialists via the chat widget in your account lobby.
Account Settings Review or update your legal information, registered email, and phone number directly in Account…
SECURITY AND DATA RIGHTS

How We Protect Your Information and Account Access

Encrypted Transactions

All deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end. Your payment credentials are never stored on our servers; only transaction confirmations are logged for your withdrawal requests.

Cookie and Tracking Policy

We use cookies only to keep you logged in and to detect suspicious account access. No cookies track your external browsing. You can disable non-essential cookies in your browser settings without losing access to your account.

Data Retention

Account data is stored as long as your account is active. After account closure, we retain deposit and withdrawal records for 5 years to comply with anti-money-laundering requirements, then delete all personal identifiers.

Password and Two-Factor Security

Set a unique password during registration. We recommend enabling two-factor authentication via SMS to your registered phone number for additional login protection.

Data Access Requests

You can request a full copy of your personal data stored on link cici4d by emailing [email protected] with the subject line 'Data Access Request.' We respond within 10 business days.

Account Closure and Deletion

Close your account anytime via Account > Settings > Close Account. Pending withdrawals are processed first. After closure, we delete personal data within 30 days, except records required by law.

Your Rights, Data, and Account Access — Answered

We collect your email address, registered phone number, and the destination account (DANA, OVO, GoPay or QRIS) where you receive withdrawals. We also log your IP address and device type for security. We do not collect payment card details; payment partners handle those securely outside our servers.

Personal identifiers like your email and phone are deleted within 30 days of account closure. Deposit and withdrawal records are retained for 5 years for compliance with anti-money-laundering regulations. After 5 years, those records are also deleted.

Yes. Email [email protected] with 'Data Access Request' in the subject line and include your account email. We provide a complete data report within 10 business days, including account history, deposits, withdrawals and any support tickets you've opened.

Deposits via those methods are processed through verified payment corridors with encryption. Your payment details are handled by the payment partner, not stored on link cici4d. Once we receive confirmation, funds appear in your account lobby instantly.

Log out immediately, then email [email protected] or use live chat to report the incident. Provide your account email and the time you first noticed unusual activity. We freeze the account and investigate within 24 hours. Enable two-factor authentication to prevent future unauthorized logins.

Yes. Go to Account > Personal Details within the lobby and update your email or phone. Changes take effect immediately for two-factor SMS. For security, your DANA, OVO, GoPay or QRIS destination cannot be changed within 24 hours of the last withdrawal.

Your account access depends on local law. We comply with payment regulations in regions where we operate. If local law changes or restricts your access, we notify you by email and allow 30 days to withdraw your balance before account suspension.